Reference

Understand Your Rights Before You Start

These legal terms set out how your vk22 account works, what we expect from you, and what you can expect from us. Access to our platform depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction RulesWallet ConditionsData HandlingContact Rights
vk22 Understand Your Rights Before You Start
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — payment confirmation happens inside your own wallet app.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of your stored data at any time.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop. Preference cookies remember your lobby settings. You can clear these from your browser at any time without losing your account.

Request a Change

To correct, export, or delete your personal data, submit a request through your account dashboard or contact support by email. We will confirm receipt and act within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

Live Chat Open the chat widget from any page on vk22 to reach our support team directly. Use this for account access issues, wallet queries, or questions about these terms.
Email Support Send your legal or account query to our support address listed in your account dashboard. We aim to respond to written queries within one business day.
Account Dashboard Log in and go to your account settings to submit a formal request — including data access, account closure, or wallet dispute. All requests are logged with a reference number.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach us through live chat or your account dashboard.

Access depends on your local law and the region you are in. We do not confirm availability for every area. Check whether using this platform is lawful where you are located before opening an account.

No. We only accept deposits from a wallet registered in your own name. Third-party payments — including from a family member's bKash or Nagad — are not permitted and may result in account review.

Log in, go to your account dashboard, and submit a data request. You can also email our support team. We will confirm receipt and provide your data within the period required by applicable law.

We retain transaction and identity records for a period after closure as required by law. You may request deletion of non-mandatory data by contacting support after your account is closed.

We post the updated terms here with a revision date. If you continue using your account after a change, that counts as acceptance. We recommend checking this page when you receive any account notification.

Open a dispute through your account dashboard or contact support via live chat. Provide your transaction reference and the wallet — bKash, Nagad, or Rocket — used. We will investigate and respond in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.